Reporting a fault
Your customer
Your customer chooses the unit, says what is wrong and enters the error code if the display shows one. They can add photos, and they say how urgent it is. They then get a confirmation by email, and their open report is on their overview.
At your end, in Fikst
A service request comes in, already linked to that customer and that unit, with a priority and a deadline. You get a notification. One button turns it into a work order.
The customer portal is included in your subscription. You also pay nothing per customer who logs in. Your customer can do more there, from requesting a maintenance contract to the questionnaire for the site survey.
How the customer portal works