01workflow / customer portal
Customer portal
With Dutch narration and music
Step 1 of 5: Questionnaire with photo
With Dutch narration and music, 1 minute 40. You pause and scrub below the video.
The HVAC platform for Europe, starting in the Netherlands
Plans it. Does it. Fikst it.
The system for your whole installation company. And you can run it with AI too.
- Cancel any month
- Your data stays yours
Four workflows, recorded in the real app.
Point at one to see it large; you turn the sound on yourself.Tap one.
02workflow / refrigeration
Refrigeration for a supermarket
With Dutch narration and music
Step 1 of 7: Building the quote
This step can also be done through AI: fikst_create_quote
With Dutch narration and music, 2 minutes, ending with the steps through AI. You pause and scrub below the video.
03workflow / maintenance and breakdowns
Maintenance and breakdowns
With Dutch narration and music
Step 1 of 9: Maintenance contract
With Dutch narration and music, 2 minutes 10. You pause and scrub below the video.
04workflow / the whole workflow
The whole workflow
Example with a heat pump, 7 minutes with Dutch narration
With Dutch narration and music
Step 1 of 7: First call attempt with a note
With Dutch narration and music, 7 minutes, ending with the steps through AI. You pause and scrub below the video.
Real recordings from Noordkoel, our demo company, with made-up customers. Each workflow follows one customer.
Installations and F-gas registration with certification and equipment label, a customer portal in your own branding and heat loss to the Dutch standards ISSO 51:2023, ISSO 53 and ISSO 57. Quotes, planning, work orders and invoices are simply part of it.
Hundreds of tools in our AI connection: much of what you do in Fikst, your AI can do too, within your permissions.
Fully live within two months at Elite Klimaat Groep.
Our first customer. Their customers book their own maintenance, in their own customer portal (mijn.eliteklimaat.nl). It is connected to Fikst: the customer details come from Fikst, and every booking arrives in Fikst as a work order.
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Set up the way you work.
Your types of work, checklists per brand and quotes in your own branding. We set that up together before you go live.
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Change it yourself.
A checklist or a new type of work? You change that yourself, if your role allows it. No need to call anyone.
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You call the builder.
If you run into something, you get the person who built it on the line. No helpdesk in between.
This is what you buy.
Fikst is one system for your whole installation business. Pick a part and you see the real screens and the features in it, with Noordkoel, our demo company with made-up customers.
free office scan, a few minutes
You take homes off gas. What label does your office have?
Short multiple choice questions about how your office works and where it gets stuck. For each point you see straight away whether it is green, orange or red, which label your office gets and whether it is time to switch. You do not have to leave any details.
take the office scanYour work order,
dictated.
After the job, say what you did. Fikst puts the hours, the completed tasks, the serial number and your note on the work order. You untick what is wrong, and hours without clocked time you tick yourself if they are right. Then the office makes the invoice.
With your own AI too. Connect it to Fikst through MCP and it can carry out hundreds of actions, within your permissions.
Explore what AI can doDictate a work order
“One hour of work. Cleaned the filters, defrosted the evaporator and flushed the condensate drain, no leak found. All tasks are done. Serial number J004871.”
Check what we heardAI proposal
Untick what is wrong. Nothing is final until you press add.
- Serial numbers J004871Daikin Perfera FTXM25R set (ticked)
- Hours 60 minutes of workheard: 1 hour (not ticked)
- Tasks Mark 5 tasks as completed (ticked)
- Note Cleaned the filters, defrosted the evaporator and flushed the condensate drain. (ticked)
- Note No leak found. (ticked)
Hours are off: we heard 1 hour and there is no clocked time against it. Hours go on the invoice, so turn them on yourself if this is right.
Add 4 lines You check and take it over
On to invoicing
The office makes the invoice after approval.
Your regular customers schedule their own maintenance.
Booking a service visit often takes a few phone calls back and forth. The office finds a gap, the customer just cannot make it, and so on. In Fikst your customer does it themselves, in their own portal.
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your customer/ scheduling maintenance 
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your customer/ overview 
Real screens from the customer portal of Noordkoel, our demo company, with a made-up customer.
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They pick the days that suit them
Monday or Thursday, preferably in the afternoon. The only days on offer are days you drive in their area.
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Fikst finds moments that fit your route
For each day Fikst works out how much extra driving time one more stop costs, next to the jobs already booked. That gives a few suggestions. Nothing suitable? Then they ask for new ones.
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They book, and it is on your planning board
When they book, Fikst checks once more that the slot is still free. The visit then sits on your planning board as a work order and you get a notification. No phone call needed.
At Elite Klimaat, customers already schedule their own maintenance, in their own customer portal (mijn.eliteklimaat.nl). It is linked to Fikst: the customer details come from Fikst, and every booking arrives in Fikst as a work order.
And more in the portal
- Report a fault on the unit, with photos. On your side it becomes a service call.
- Request a maintenance contract from your packages, and sign it digitally.
- Quotes, invoices and contracts per unit. If you work with Mollie, they can pay there too.
- Their installations, with warranty and leak checks.
- For the site survey: the questionnaire, with photos.
The customer portal is included in your subscription. No add-on, no price per customer.
How the customer portal workswho it is for /
For refrigeration, air conditioning, heat pumps, home batteries and the energy transition.
Fikst is the complete system for any installation company, from a one-person business to well over a hundred staff. Pick your trade and see what Fikst does for you there.
- Installation companies Your whole installation business in one system
- Air conditioning and refrigeration With the F-gas records built in
- Heat pumps Site survey, heat loss and the Dutch ISDE subsidy, through to the invoice
- Home batteries and storage Battery and inverter per address, with the grid registration
- Energy transition Heat pump, solar, battery and EV charger together
- Electrical contractors Faults, maintenance and EV chargers per address
From customer portal to F-gas.
In one system.
This is the full list, per part. Anything still being built is marked as such.
sales
- Leads with follow-up sequences
- Custom quotes as a web quote and a PDF, with digital signing
- Product-driven quote sections: content that changes with the products you choose
- Customer portal
- Digital site survey
- Costing with margin insight
planning and field service
- Planning board by employee or lane
- Travel time alerts
- Work orders with checklists
- Technician app that also works without signal
service and maintenance
- Installations per address: heat pump, air conditioning, solar panels, EV charger, home battery, cold room
- Maintenance contracts that schedule their own visits, if you switch that on
- Customers plan their own maintenance through the customer portal, with efficient routes
- Service contracts requested and handled automatically through the customer portal
- Fault reports with SLA and lead time
- Intake by e-mail, and by phone with a small link to your phone system
- Equipment register with F-gas export
- Leak check planning, with the work order in one click
finance and purchasing
- VAT return: Fikst calculates the boxes, you file it
- A separate login for your accountant, with an audit file per period
- Instalment invoices and automatic payment reminders
- iDEAL payment links and a bank connection with reconciliation
- Purchase invoices, receipts and order lists
- Product management with cost price and margin per job
- Stock management per warehouse and per van
- Product data from 2BA: being built
- Live connections with many other tools
insight and organisation
- Dashboards with targets
- Time tracking, if you switch it on
- Projects
- Roles and permissions
- Set up your own screens
- Your own workflows and configurations, which you can also set up with AI
measuring and calculating
- Home profile from the Dutch building and energy label registers (BAG and EP-Online), fetched with the enquiry
- Tools and inspection intervals under the Dutch BRL 100 scheme, switched on at your request
- Cylinder card per cylinder, with a change log that cannot be edited
- Stock with a booking for every change
- Heat loss calculation to the Dutch ISSO 51:2023, ISSO 53 and ISSO 57 standards, with building data from BAG and 3D BAG and heat pump advice
automation and integrations
- Ready-made automation scenarios based on proven industry processes
- Configure automations through AI and MCP, and switch them on yourself
- Webhooks and a public API
- Integrations
The actions and configurations available depend on your access and permissions.
You pay for the office. The field costs nothing.
€50 per office user per month. Technicians pay nothing. There are no add-ons and new updates keep coming. After go-live the first month is free, with no contract.
Your monthly amount
technicians do not count towards your price
± €250
per month
An estimate, excluding VAT. We agree the final price together.
Your first month after go-live is free, with no contract.
the first year after go-live: ± €2,750, eleven paid months
A larger team or several branches? Then we put together a price that fits.
book an introductory callCancel monthly. Your data stays yours.
The first month free
After go-live your first month is free, with no contract.
After that, you decide whether to carry on. That way you are not tied for a year to a system that does not work out in practice.
In your subscription
- Customers, leads and quotes with digital signing
- Planning, planning board and work orders on the phone
- Equipment register and F-gas records
- Invoicing, instalments, bank and VAT return
- Service contracts that schedule their own visits, if you switch that on
- Customer portal in your own branding, with questionnaire and site survey
- Heat loss calculation with heat pump advice (Dutch ISSO 51:2023, 53 and 57)
No add-ons or separate modules that get added later. You get every update at no extra cost. Stock per warehouse and per technician van is included too.
AI is included and it is not expensive. Every company starts with 5,000 free credits, and a dictated work order costs about 2 of them. Once the credit is used up, a credit costs 1 cent. If you do not want AI, we switch it off.
On top of your monthly amount you pay once for set-up, data transfer and training. The implementation is a one-off cost, at a fixed price we agree with you in advance. It depends on the size of your team and what needs to be moved across. Ask for an estimate or read how the implementation works.
Your data.
Read how we protect your data-
where your data lives
In a database in Ireland, inside the EU. It runs at Supabase, in the eu‑west‑1 region.
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what we agree
We have a data processing agreement. You get it on request, so you can read it before you sign anything.
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the AI features
If you use AI, only the text needed for it goes to our AI suppliers (Anthropic, and OpenAI when you dictate something), outside the EU. Rather not? Then we switch it off for your company.
One more thing.
All frequently asked questionsHow do we switch over?
We look at which customers, installations, products and contracts can come across from your current systems. Anything that cannot be moved over cleanly, we discuss in advance. Then we set up Fikst together and guide your team through the switch.
How the implementation worksDoes Fikst fit the way we work?
We start with the standard set-up for installation companies and add your types of work, checklists, quotes and pricing agreements. If you work differently on a point, we adjust the set-up to match. You hear in advance what we solve with settings and what needs custom work.
Fikst for your installation companyWho helps us after go-live?
Fikst stays your point of contact for support, changes and additional custom work. You deal directly with the person who builds it. We agree in advance what support you need and what it costs.
Discuss the support you needYour business,
fikst.
In an introductory call we look together at how you work now and how that would go in Fikst, with the costs included. You also hear what is not possible yet.
Rather call?Call Tico: +31 6 48 95 91 15
No obligation. Directly with the person who builds it.
Cancel monthly. Your data stays yours.
- Your workflow
- How does your team work now? We talk through where you get stuck and what your company needs.
- The system on screen
- See the screens that matter to you. From enquiry and planning to work order and invoice.
- Switching and costs
- We discuss set-up, data transfer and guidance, with the costs that go with them and the next steps.