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telephony / development

AI phone assistant for installation companies.

In development: we are currently testing the phone assistant in our test environment. You cannot order it yet.

A caller should be able to explain a fault or ask for an installation without your office having to enter everything again. We are developing a voice assistant that uses the same company knowledge and working agreements as the Fikst AI advisor.

Discuss your calling workflow See the feature card

What we are building.

  1. 01

    Listen to the request

    In testing, the assistant can ask what the caller needs, using the intake questions and instructions for that company.

  2. 02

    Use the same company knowledge

    Company knowledge and working agreements come from the shared advisor. Actions have different conditions on the phone than on a website or in the portal.

  3. 03

    Ask permission before creating an enquiry

    The assistant asks the caller for permission before creating a request. What it may do stays limited by the phone channel and company settings.

  4. 04

    Keep usage under control

    Company settings and limits govern calls and AI usage. A trial with real phone calls is still needed before we offer this as a phone service.

Call context is the foundation.

With a configured telephony connection, call records and customer recognition can help your office find the right customer context. The voice assistant we are building follows on from that, but a call record or customer screen pop does not mean an AI handled the call.

The website and customer portal advisor is already available after setup and activation. Read below which calling capabilities are still being developed.

Read about the website and customer portal advisor

Availability and conditions.

Can I already replace my phone system with Fikst?
No. The AI phone assistant is in development. An existing telephony connection can log calls and show customer context after setup, but that is not the same as a complete Fikst phone system or an AI phone assistant you can already order.
Does Fikst already make outbound calls with AI?
No. We do not offer autonomous outbound AI calling. Number setup, how inbound and outbound calls are routed and a trial with real calls still have to be settled.
What will the phone assistant cost?
There is no price for it yet; we will agree one when the assistant becomes available. The regular Fikst office subscription is separate from that.
Discuss what suits your business